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PC-cillin & Trend Micro Education Suite

【Software Name】：PC-cillin & Trend Micro Education Suite（Trend Micro Antivirus)

【Versions】：

  • 1. Central Managed Version - Apex One Security Agent(Icon：ApexOneSecurityAgent)
  • 2. Standalone Version

【Eligible Users】：

  • 1. Central Managed Version: University-owned computers (desktops and laptops) used by faculty and staff in administrative and academic units.
  • 2. Standalone Version: Students’ personal computers (non-university-owned devices).

【Languages】：Chinese / English

【Operating Systems】：

OS Details
Central Managed Version Windows 10, Windows 11, Windows Server, macOS(Windows Server 2008, 2008 R2 or earlier)
Standalone Version Windows 10, Windows 11, macOS
Note For Linux security solutions, please contact ext. 31134.

 

【How to Obtain】：

 

Central Managed Version

Windows (64bit) / Windows Server： Download

Mac OS ： Download

Notes:
1. Please uninstall any existing antivirus software and reboot before installation.
2. Off-campus downloads may be restricted. On-campus download is recommended.
3. No license key required.
Standalone Version

Windows:Trend Micro Official Website → Help Center → PC-cillin Corporate Edition Download
Windows Guide

macOS: Trend Micro Official Website → Help Center → PC-cillin for Mac Download
Mac Guide

Notes:
1. Please uninstall any existing antivirus software and reboot before installation.
2. License keys can be obtained from the Software Download Platform.

【Installation Guide】：

Installation

【Important Notes】：

  • For issues related to the Central Managed Version, please contact:
    Ext. 31134 or yucshih@mx.nthu.edu.tw
  • For Standalone Version support, please contact Trend Micro Customer Service:
    Tel: 02-2378-3666 ext. 4 or 5
    Service Hours:
    Mon–Fri: 09:00–12:00, 13:30–17:30, 18:30–21:00
    Sat–Sun: 10:00–12:00, 13:30–16:00
  • For general campus licensed software inquiries: Ext. 31000 or service@cc.nthu.edu.tw

【FAQ】

Q1: What is the difference between the Central Managed Version and the Standalone Version?
A1: The difference lies in centralized management. The Central Managed Version is managed by the Computer & Communication Center for updates and security incident response, improving overall campus security.
The Standalone Version provides basic antivirus protection and is managed by the user.

Q2: Does the Central Managed Version monitor personal files or user activities?
A2: No. It only reports security-related status and threat detection information. It does not inspect personal files, internet activities, or monitor user behavior.

Q3: Can the Standalone Version be installed on university-owned computers?
A3: Not recommended.

Q4: If I have both a university-owned computer and a personal computer, how should I install?
A4: Install the Central Managed Version on university-owned devices and the Standalone Version on personal devices.

Q5: How do I uninstall Symantec or Kaspersky (Windows)?
A5:

  1. Close all running programs.
  2. Go to Start → Settings → Apps → Installed apps.
  3. Find Symantec Endpoint Protection or Kaspersky Endpoint Security.
  4. Click Uninstall.
  5. Follow the on-screen instructions.
  6. Restart your computer after completion.

If errors occur, use the Kaspersky removal tool (kmvremvr).  (Please right-click and select “Save link as…” to download.)

If errors occur, use the Symantec removal tool(CleanWipe). Please refer to the official instructions.

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